Admission Process:
The front office staff at the reception will assist you during the admission process. They will generate a UHID number for the patient and all the medical records will be maintained and stored by the hospital for all future references. They will also explain the total estimate to you and guide you for selecting the relevant category of room.
In addition, you will be required to make an advance payment. The advance shall be adjusted against the final bill at the time of discharge. Those seeking the cashless route would have to visit the insurance desk / TPA desk for the hospitalization of the patient. The staff will escort the patient to the allotted room/bed.
Discharge Process:
A nurse/attendant will assist you in the discharge process which may take a few hours to complete the process. Once your final bill is generated, you are expected to clear your dues by paying cash or by a credit/debit card. The nurse will hand over your discharge summary and belongings & will also explain the medications you need to continue after your discharge and any other follow-up instructions.
- When the doctor advises for discharge, discharges to be entered into the system and in the discharge process sheet
- To follow up with the doctor for writing a discharge summary and to inform the credit billing department.
- When discharge advised discharge brochure to be given to patient attendant and explain to them.
- Total process time taken for discharge is 3 hours. It may extend in the case of insurance.
- Case sheet to be sent for billing & pharmacy clearance should be sent to the pharmacy
- Send original reports medicine box and stickers to credit billing dept., follow up with billing auditing & typing
- To keep informing the patient attendant regularly in case there is a delay in discharge process regularly
- Once the patient is discharged the feedback form is given and seek his/her valuable suggestions, explaining the patient about the importance of feed back
- In case of planned discharges, discharge summary is to be written one day before and kept ready