| PATIENT'S & FAMILY'S RIGHTS | PATIENT'S & FAMILY'S RESPONSIBILITIES |
|---|---|
| To be provided with an appropriate and professional healthcare regardless of your age, gender, race, religion, nationality, social status, any special needs or source of payment | To follow the treatment plan advised by your care provider |
| To be provided care at the time of emergency | To provide contact details of at least one relative who can be approached in case of emergency |
| To access your clinical records | |
| To be given treatment in a safe environment and receive emotional support which may include minimal separation from your family within the limits of medical care provided | |
| To take additional opinion regarding clinical care |
| PATIENT'S & FAMILY'S RIGHTS | PATIENT'S & FAMILY'S RESPONSIBILITIES |
|---|---|
| To be entitled to information about your medical condition, diagnostic test, treatment, progress, possible results in a language that you understand (where possible) to make informed decisions | To provide accurate and complete information about your present medical condition including any past illnesses, hospitalization, medications & other relevant details to receive appropriate and safe medical treatment |
| To know about the plan of care | To provide correct demographic and general information |
| To avail information about the possible risks, side effects, benefits, possible complications, food-drug interaction, nutritional needs, immunization and alternative methods of treatment To know the names of the healthcare professionals responsible for your treatment and care To know how to prevent hospital-acquired infections | To give correct details regarding any past illnesses such as Diabetes, Hypertension, Ischaemic Heart Disease, etc so that the TPAs can take proper decisions for cashless treatment |
| To provide information about any known allergy | |
| To give an honest update on health status during the course of treatment |
| PATIENT'S & FAMILY'S RIGHTS | PATIENT'S & FAMILY'S RESPONSIBILITIES |
|---|---|
| To be actively involved in decisions involving your medical condition and proposed treatment | To understand that any discontinuation in treatment advised by your care |
| To give consent and be informed about blood and blood components transfusion, anesthesia, surgery, or any procedure | The provider or leaving against medical advice would be at your own risk |
| To give consent or refuse medical care or recommended treatment to the extent permitted by law | To report whether you clearly understand the instructions given by your care provider |
| To be informed about any research activity and to refuse to be a part of the study | To ask for additional information or clarification if you do not understand any instructions |
| PATIENT'S & FAMILY'S RIGHTS | PATIENT'S & FAMILY'S RESPONSIBILITIES |
|---|---|
| To receive respect for dignity, special preferences, spiritual and cultural needs without affecting treatment, other patients and in accordance with the hospital policy | To behave in a polite and respectful manner to other patients, hospital staff and doctors |
| PATIENT'S & FAMILY'S RIGHTS | PATIENT'S & FAMILY'S RESPONSIBILITIES |
|---|---|
| To be provided with suitable privacy for undergoing examination, procedures, and treatment | To understand that though the confidentiality of records will be maintained, authorized statutory bodies, insurance companies or your payer would be allowed to view your records |
| To keep confidentiality and privacy of your medical and non-medical information and all aspects of care rendered |
| PATIENT'S & FAMILY'S RIGHTS | PATIENT'S & FAMILY'S RESPONSIBILITIES |
|---|---|
| To be entitled to financial counseling and an estimate of your hospital bill at the time of your admission | To provide TPA/Insurance details at the time of admission To know day to day billing and to make timely payments |
| To get information of day-to-day bills in accordance with the hospital policy | To make a deposit as per hospital policy |
| To get a detailed bill at the time of discharge |
| PATIENT'S & FAMILY'S RIGHTS | PATIENT'S & FAMILY'S RESPONSIBILITIES |
|---|---|
| To register a complaint and receive information on your complaint processing | To provide your valuable feedback and suggestions |
| PATIENT'S & FAMILY'S RIGHTS | PATIENT'S & FAMILY'S RESPONSIBILITIES |
|---|---|
| To be protected from abuse, neglect, assault, harassment, and unnecessary use of restraint, manhandling, and other similar instances | To take care of your valuables and belongings |
| Not to damage hospital property and to comply with hospital policies (e.g. no smoking, no tobacco chewing, no spitting, maintaining silence etc.) |